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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment :)

- PayPal
( Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout. )
Discount codes and coupons can be applied when filling out the order form.
Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 3 - 15 days


  • When placing the order, we will provide you with the estimated delivery date. 
    Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.


    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    How much is the shipping cost?

    -Above 1.00 USD and below 150.00 USD is 25 USD.

    -Above 150.00 USD and below 300.00 USD is 15 USD.

    'Free shipping on orders over 300USD'


    Free Shipping

    1. Our Porini Diamond members receive Free Shipping with 20% discount. 

    2. Shipping is free on orders over $300. 

    When will my order ship?

    Most orders ship within 2-5 business days of ordering from our korea warehouse.

    Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 10-14 processing days during sale periods.

    We do not process or ship orders on the weekend or Korea holidays, and we do not offer Saturday delivery. For Sognareby is not responsible for delays due to local disruptions or weather systems.


    Customs and Duties 
    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges
Exchange and return address
 -
 
You are eligible for exchange or return in the following cases:
 - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised. 
 
You are not eligible for exchange or return in the following cases:
 - If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
  - If the value of the goods has depreciated significantly due to partial or heavy use
  - If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods 
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits 
 - If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
 - If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
 
 
 
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description. 
 
Refunds
CONDITIONS TO COMPLETE A RETURN

The return must be handled within the established period:
Online purchase: you have 30 days from the shipment date of your order.
Purchase at a store: you have 30 days from the purchase date.
The items need to be in their original condition and with all their labels.

REIMBURSEMENT OF AN ONLINE PURCHASE
When you make a return of an online purchase, you will receive the refund via the same payment method you used for the purchase.
Once the return has been completed we will send you a confirmation email.
If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.


Remember:
-The return costs will be taken off the amount of your reimbursement.
-You have to pay for the shipping fee.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.